Shipping policy

Shipping Policy

Effective Date: January 1, 2026

Thank you for shopping at Silkars. Please read our shipping policy carefully before placing your order.

1. Order Processing Time

All orders are processed within 1-3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional time for delivery.

2. Shipping Methods and Rates

We offer the following shipping methods:

Standard Shipping: Estimated delivery within 7-15 business days. Shipping costs are calculated at checkout based on the delivery address and order weight.
Express Shipping: Estimated delivery within 3-7 business days. Shipping costs are calculated at checkout based on the delivery address and order weight.

Some orders may qualify for free shipping promotions. Please refer to the checkout page for details.

3. Shipping Coverage

We currently ship to many countries and regions worldwide. If your country/region is not within our shipping coverage, you will not be able to select that address at checkout. If you have any questions, please contact service@silkars.com.

4. Customs Duties and Taxes

International orders may be subject to import duties, taxes, and fees, which are the responsibility of the recipient. Silkars has no control over these charges and cannot predict their amount. We are not responsible for delays or returns caused by unpaid duties or taxes.

5. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number. You can use this tracking number to check the delivery status on the carrier's website. Please note that tracking information may take 24-48 hours to update.

6. Shipping Delays

Silkars is not responsible for shipping delays caused by carriers, customs, weather, natural disasters, or other reasons beyond our control. If you have questions about your delivery, please contact the carrier first, then reach out to us at service@silkars.com.

7. Incorrect Address

Please ensure that you provide an accurate and complete shipping address at checkout. We are not responsible for delivery failures or additional costs caused by incorrect or incomplete addresses provided by the customer. If you notice an error in your address, please contact us at service@silkars.com as soon as possible. If the order has already shipped, we may not be able to change the address.

8. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us at service@silkars.com. We will assist you in filing a claim with the carrier. Please note that claim processing may take a considerable amount of time.