Contact us

Contact Us

We'd love to hear from you! Whether you have a question about our products, need help with an order, or simply want to share your feedback, our team at Silkars is here to help.

Get in Touch

Customer Service Email: service@silkars.com

We aim to respond to all inquiries within 24-48 hours (Monday to Friday, excluding holidays). Please include your order number if your inquiry is related to a specific order, so we can assist you faster.

How Can We Help You?

Here are some common topics our team can assist you with:

  • Order Inquiries — Questions about your order status, tracking, or delivery

  • Returns & Exchanges — Help with returning or exchanging an item

  • Product Questions — Sizing, fabric, fit, and styling advice

  • Shipping Information — Delivery times, shipping rates, and coverage

  • Payment Issues — Questions about payment methods or billing

  • Wholesale & Partnerships — Business and collaboration inquiries

  • General Feedback — Suggestions, comments, or anything else on your mind

Before You Contact Us

To help us assist you quickly, please have the following information ready:

  • Your order number (if applicable)

  • The email address used to place your order

  • A clear description of your question or issue

  • Photos (if your inquiry relates to a damaged or incorrect item)

You may also find answers to many common questions in our policy pages:

  • Shipping Policy — Delivery times, rates, and coverage

  • Refund Policy — Returns, exchanges, and refunds

  • Privacy Policy — How we handle your personal information

  • Terms of Service — Terms governing the use of our store

Response Time

Our customer service team operates during the following hours:

Monday to Friday: 9:00 AM – 6:00 PM (GMT+8)

Messages received outside these hours, on weekends, or on public holidays will be answered on the next business day. We appreciate your patience and will do our best to get back to you as soon as possible.

Stay Connected

Follow us for the latest arrivals, styling inspiration, and exclusive offers. More ways to connect coming soon!

We Value Your Feedback

Your thoughts matter to us. If you have any suggestions on how we can improve our products or service, please don't hesitate to let us know. Every message helps us serve you better.

Thank you for choosing Silkars. We look forward to hearing from you!

Silkars
Email: service@silkars.com