Returns and complaints

Returns

In order to return the purchased goods, the Customer should inform the Seller about their desire to return the goods within 14 days from the date of receiving them (please do not wait for an answer, we will contact you as soon as we receive the returned goods). A sample withdrawal form can be found  here, please click to download [https://silkars.com/wp-content/uploads/2021/11/AGREEMENT-WITHDRAWAL-FORM.pdf]. The statement can be sent, for example, via e-mail to biuro@silkars.com, with “Return” in the subject field.

Then, within 14 days from the withdrawal from the contract of sale, the Customer is obliged to send back the purchased goods to the following address:

SILKARS sp. zo.o.

ul. Wyszyńskiego 72

39-100 Ropczyce

Polska

 A refund will be provided within 14 calendar days from the date the Seller receives the returned goods.

Complaints

The Customer can inform the Seller about their desire to file a complaint in any form, for example, via e-mail by sending a statement to biuro@silkars.com, with “Complaint” in the subject field. A sample complaint form can be found here, please click to download [https://silkars.com/wp-content/uploads/2021/11/PRODUCT-COMPLAINT-FORM.pdf].

The claimed goods, along with the printed complaint form, should be sent to the following address:

SILKARS sp. zo.o.

ul. Wyszyńskiego 72

39-100 Ropczyce

Polska

The complaint will be processed within 14 calendar days from the date of submitting the complaint.  The customer will be informed on the decision concerning the complaint via e-mail. 

Contact us at biuro@silkars.com for questions related to refunds and returns.