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Privacy policy

Privacy policy

According to art. 13 para. 1 and par. 2 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (“GDPR”), please that the client’s personal data administrator is SilkArs sp. z oo, ul. Rynek 7, 39-100 Ropczyce, entered into the Register of Entrepreneurs kept by the District Court in Rzeszów, Commercial Division – National Court Register under the number KRS 0000716397, Tax Identification Number: 8181722585, e-mail address: biuro@silkars.com phone: +48 605 858 282 (“Administrator”).

The administrator guarantees the protection of personal data and the processing of personal data in accordance with the RODO.

The processing of personal data is carried out for the following purposes based on the following legal bases:

in the scope of receiving and filing declarations of the will of the client, as the implementation of the rights of persons using the services provided by the Administrator, using the portal and purchasing products sold by the Administrator – art. 6 par. 1 lit. b, c and f RODO (performance of the contract, performance of the legal obligation on the administrator and legally justified purpose / legitimate interest of the Administrator),
in order to consider possible complaints or submitted claims – art. 6 par. 1 lit. b and f RODO (performance of the contract, legally justified purpose / legitimate interest of the Administrator),
in the scope of pursuing claims for business activity – art. 6 par. 1 lit. f RODO (legally justified purpose / legitimate interest of the Administrator),
in the area of ​​keeping accounting books and settlements due to the implementation of a concluded delivery contract – art. 6 par. 1 lit. b, c and f RODO (performance of the contract, performance of the legal obligation on the administrator and legally justified purpose / legitimate interest of the Administrator).
for analytical purposes (selection of services to the needs of our clients, optimization of our products based also on customer’s comments on them and customer interest, optimization of service processes based on the course of sales and post-sale processes including complaints, etc.) being legally implemented by us justified in this interest (Article 6 (1) (f) of the RODO);
for archival purposes (evidence) that are the fulfillment of our legitimate interest in providing information in the event of a legal need to prove facts (Article 6 (1) letter f) of the RODO);
in order to test customer satisfaction that is the implementation of our legitimate interest in determining the quality of our service and the level of satisfaction of our clients with products and services (the basis of Article 6 paragraph 1 point f) of the RODO);
in order to offer our products and services directly (direct marketing), including choosing them in terms of the client’s needs, being the implementation of our legitimate interest in this interest (the basis of Article 6 (1) aif RODO) – if the customer expresses this consent;
in order to offer directly (direct marketing) products and services of companies cooperating with us (our partners), eg in the form of discount coupons, including matching them in terms of customer needs, being the implementation of legally justified in this interest of our and our partners (basis from Article 6 (1) (a) and (RODO) – if the client agrees;
in order to perform the contract for the provision of electronic services, in order to enable the creation of an account, maintaining the account and its functionality, sending newsletters and performing other electronic services, as well as for the execution of contracts to which the customer is a party or take action at the request of the customer before concluding contract, i.e. effective order placement (Article 6 (1) (b) of the RD0);
After expressing separate consent, pursuant to art. 6 par. 1 lit. a) RODO, data can also be processed for the purpose of sending newsletters (also in the form of SMSes / mms sent to the telephone number provided by the customer).
The administrator stores personal data processed:

for the purposes described in point (i) in point a.-c. and f. above for the period of limitation of claims due to the business activity conducted by the Administrator or pursuing claims by the client specified by law, in particular the Civil Code;
in the case of data processing for the purpose referred to in point (i) d above – for the period required by law requiring the Administrator to keep accounting books, but not for less than the period of limitation of claims arising from activities conducted by the Administrator;
for the purposes described in point (i) e, g above for the duration of the Administrator’s business operations;
for the purposes described in point (i) h, i – k. above for the duration of the Administrator’s business operations, unless you previously withdraw your consent to data processing in this respect;
The customer’s personal data may be made available to the work associates of the Administrator authorized to process them at the Administrator’s request, as well as entities entrusted with the processing of personal data, including technical, courier, postal, accounting, IT, marketing and organizational services providers enabling the Administrator to prepare and distribute and ship products, maintain marketing campaigns, running the portal, online store, preparing and distributing the newsletter and competent authorities (Police, Prosecutor’s Office, Courts, etc.) in the scope of their statutory tasks, at their request, with all guarantees ensuring the security of the transferred data. You have the right to request access to your personal data and to rectify, delete or limit the processing or the right to object to the processing, as well as the right to transfer data – on the principles set out in Article. 16 – 21 RODO.Podanie data is voluntary, but to a different extent than in order to receive a newsletter or direct marketing, necessary to create an account, enter into a contract for the purchase of products and their delivery. No personal data will result in the inability to provide services or sell / deliver products in the above-mentioned range. Cookies PolicyWe use technology that stores and accesses information on a computer or other end device of a user connected to the Internet. We use cookies. Cookies are small text information about the manner of using the Store, which are stored on the side of the browser of the person visiting the Shop. We want to be close to the needs of our Buyers, therefore we analyze the anonymised information on the use of the Store. To do this, we use the Google Analytics code. This is a web analytics tool that helps us improve the Store’s functionality. Google Analytics collects anonymous information, records trends on the site without identifying individual Users. Like many other services, Google Analytics uses its own cookies to analyze Users’ activities. These files are used to store information, such as the time of commencement of current visits and whether the User was already in the Store, from what site he came to the Store, what screen resolution his device is, what products in the Store were browsing etc. We also use Sumome to create a map of clicks, scroll maps (showing up to which moment pages scroll through the visitors), social media sharing panels or pop-ups and sidebars with information about discounts / promotions. We also use the integration with the social media channel Facebook, which allows you to display Facebook ads to people who have visited our store once. Any person browsing the Store can modify the settings of your web browser to prevent saving cookies on your device or permanently delete your saved files. You decide on the processing of cookies through the settings of your web browser. We will inform you that restrictions on the use of cookies may negatively affect the correctness and convenience of the Store for Buyers. This document is valid from 01.08. 2018. We reserve the right to make changes to the Privacy Policy.

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