Exchanges and Returns
The exchange of the Goods purchased in the SILKARS online store is possible in color and / or size, within the ordered model.
If you want to make an exchange, please place an order for the size / color you are interested in at https://www.silkars.com , please select the transfer as the type of payment.
The amount due is settled in the course of settlement of the items returned by you, will cover the payment for new orders, therefore you should not make a new payment. When ordering an exchange, in the comments to the order, please enter the information: “exchange”.
Please send the package to the following address: SilkArs sp. Z oo ul. Rynek 7, 39-100 Ropczyce, with the note E-SHOP.
The cost of sending back the goods is covered by the Customer, the cost of sending the new replacement order is covered by SILKARS.
We will be grateful for joining the completed form of withdrawal from the contract and indicating in it that you are interested in the exchange.
The exchange will be carried out within 14 days of delivery to SILKARS of the parcel containing the returned goods.
REFUND / COMPLAINTS:
Complaints should be submitted to the following address: SILKARS sp. Z oo, ul. Rynek 7, 39-100 Ropczyce
When submitting a complaint, the advertised product should be delivered to Solar with the proof of purchase and completed complaint form, available at the address ……………………………… ..
We do not accept parcels with a delivery charge sent to the recipient.
You have the right to withdraw from this contract within 14 days without giving any reason.
The deadline to withdraw from the contract expires after 14 days from the date on which you came into possession of the item or in which a third party other than the carrier and indicated by you came into possession of the item.
To exercise your right of withdrawal, you must inform us, i.e. SilkArs sp. Z o. O, of your decision to withdraw from this contract by way of a clear statement (for example, by sending to : …………………………… e-mail with the name, surname and order number and information on which products you wish to return).
It is important to indicate the invoice for which the payment is due. To keep the deadline to withdraw from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.
Returns or advertised products should be sent to the following address:
SilkArs sp. Z oo
ul. Rynek 7
with a note: RETURN or COMPLAINT